Frequently Asked Questions
Here are some of the most commonly asked questions I've received from my customers. If you don’t find the answer you’re looking for, please reach out!
HOW FAR IN ADVANCE SHOULD I ORDER?
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I typically take orders for custom cookies in two-month increments that open two months prior. (Example: Orders for January and February will open in November, Orders for March and April will open in January) I will post on my social media when ordering opens for the upcoming months. Be on the lookout because I tend to book up fast! While I try to take every order possible, it is not always possible. Quality, not quantity, is my top priority to ensure customer satisfaction - for this reason, I will not book more orders than I can reasonably produce to my high standards. I am a one-woman-show, therefore I tend to book up quickly. If you know you need cookies, the earlier confirmed, the better. I do not book custom orders beginning December 1 through January 15.
HOW ARE YOUR COOKIES PACKAGED?
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Individually Sealed: Each cookie is individually placed in a bag and sealed to keep them fresh! The cookies are then placed in a bakery box. This option is excellent for party favors or gift-giving. These cookies remain fresh for up to 3 weeks at room temperature or up to 6 months in the freezer.
Other: For holiday pre-sales, gift packaging is available to match the holiday theme, (ribbons, bows, stickers, tags, etc.).
CAN YOU SHIP YOUR COOKIES?
Due to the Texas Cottage Food Laws, I am unable to ship cookies outside of the state of Texas.
CAN YOU ACCOMMODATE ALLERGIES?
All of my standard cookies are baked with eggs, flour, and butter. I am unable to accommodate these allergies at this time. Please note that these cookies are made in a kitchen that has nuts.
DO YOU DELIVER?
I can deliver within San Antonio,Texas, for an additional fee.
CAN I FREEZE YOUR COOKIES?
Yes! My cookies freeze well and this is a great option if I am booked for the date you are looking for. For optimal freshness, you may freeze your cookies in an airtight container (or keep them in their individual cello bags and then in a container). If the cookies are not individually wrapped, place parchment paper between each cookie when placing in the airtight container. To thaw your cookies remove the container from the freezer 4 to 6 hours in advance. It is important to keep the lid on the container until the container and its contents have fully come to room temperature. No peeking! Condensation may form on the container and is a normal part of the process. Once the container has fully come to room temperature, you may remove the cookies and serve.
HOW LONG DO THE COOKIES STAY FRESH?
In an airtight container or bag, each cookie will stay fresh for up to 2-3 weeks at room temperature. In an airtight container placed in the freezer, cookies remain fresh up to 6 months.
DO YOU MAKE VEGAN OR GLUTEN-FREE COOKIES?
At this time Kookie Kouture is not offering gluten- free or vegan cookies
INGREDIENTS
The standard recipe consists of the following ingredients:
Bleached flour, Brown Sugar, White Cane Sugar, Butter, Egg, Cream of Tartar, Corn Starch, Salt, Vanilla Extract, Baking Powder (corn starch, sodium bicarbonate, sodium aluminum sulfate, monocalcium phosphate). CONTAINS WHEAT AND EGG.